Gillmartin Health – Reflective Practice, Stat!

A Step-by-step Companion for Medical, Allied and Community Health Practitioners

Terms, Conditions & Consent Form

 

 

1.  Gillmartin Health is a sole practitioner run by Emily Gillmartin, an Accredited Mental Health Social Worker, with the practice encapsulating psychological therapy, individual and group supervision, psychoeducation and consultation services. The Reflective Practice, Stat! online program draws on frameworks such as Critical Reflective Practice and is designed to support practitioners/professionals in the community/welfare services sector, disability sector, Medical Practitioner and allied health sector, social workers, educators and the like.
2.  Reflective Practice, Stat! is an online, self-paced program designed to provide structured reflection questions for individual practitioners. While this online program can offer deep insight and structured reflection, it is not a substitute for professional supervision. All being well, the reflective questions are designed to get you thinking – including about the value of reflective practice in a structured environment – so you can refine your thinking on common dilemmas that arise in practice.
3.  Access Period: Participants will have two (2) months of access to the online program from the date of purchase.
4.  This online, self paced program does not constitute psychological therapy or professional supervision offerings by Gillmartin Health, though those are potentially available individually for participants in the program under a separate fee arrangement.
5.  Participant Responsibilities: Participants agree to engage with the materials privately and thoughtfully. All practice reflections, even if fictionalised, should maintain the confidentiality of any client or colleague discussed. Participants should ensure they are working in a secure and private environment to protect confidentiality and emotional safety.
6.  Cross-Referral Requests: Requests to refer a patient or client to Gillmartin Health arising from insights during the program will be considered on a case-by-case basis and must be approved prior to any action.
7.  Gillmartin Health may at any time and in their sole discretion, terminate a participant’s registration in the Gillmartin Health ‘Reflective Practice, Stat!’ Program if considered appropriate to do so. If there is termination of a participant’s registration in the program on this basis, a partial refund of the participant’s registration fees may be provided in Gillmartin Health’s discretion.
8.  Privacy and Information Handling: Gillmartin Health may collect and store personal details such as names, email addresses, and access logs. These are stored securely and will not be disclosed without consent, unless required by law (e.g., mandatory reporting obligations). Below is a Privacy Policy you need to read and acknowledge. There may be circumstances where we need to disclose information in relation to you and potentially a patient or customer of yours in order to comply with the law, including under mandatory reporting laws, if you have not done so and refused to do so.
9.  Confidentiality: Participants acknowledge they may be exposed to their own emotionally confronting reflections/perspectives. All engagement with the program should be conducted with sensitivity and a commitment to maintaining the privacy and dignity of any individuals referenced, whether fictional or real.
10.  Technology – the ‘Reflective Practice, Stat! program is provided online through our website portal. You are responsible for the costs associated with setting up the technology needed so you can access online content. You will not be permitted to download video content. You are permitted to down load work book. You should take usual steps to ensure security of access to your Internet connection and should not use publicly accessible/available Wi-Fi or similar in connecting.
11.  Fees and Payments: Fees are payable in advance via the online payment system. A receipt will be issued upon payment. Access to the course begins immediately upon payment confirmation.
12.  Insurances – Gillmartin Health will have current policies for professional indemnity covering services in Australia and in most but not all situations around the world. No professional indemnity coverage is available to Gillmartin Health at reasonable cost and there are exclusions for events which might be considered to have happened in Canada or the United States of America. Any participant from Canada or the United States of America provides an unconditional and complete release to Gillmartin Health in respect of any injury, damage or loss they may consider they have suffered arising out of participation in the Reflective Practice, Stat! and indemnifies Gillmartin Health from any claim arising from those jurisdictions.
13.  Substitution of Facilitator (If Applicable): While the Reflective Practice, Stat! program is self-directed, any live components or queries may be handled by alternate suitably qualified professionals if Emily Gillmartin is unavailable.
14.  Refund Policy: As access to the course is granted immediately upon payment, refunds will not be provided except in the case of duplicate transactions or if the program cannot be accessed due to technical fault on Gillmartin Health’s end.

 

 

 

 

 

Gillmartin Health – Privacy Policy

 

 

Gillmartin Health is bound by the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APP) set out in schedule 1 to the Act. By engaging with Gillmartin Health, you consent to this privacy policy and collection and handling of information in accordance with it and agree, to the extent your cooperation is required with it, to provide that cooperation.

Gillmartin Health provides a range of health-related services in accordance with the Privacy Act 1988 (Cth) and is required to keep some personal information. We collect and hold personal information relating to our clients and to other people and entities associated with our clients as may be provided or disclosed to us, potentially including depending on the context, names, notes of sessions, address and employment details, telephone numbers, social media details, email addresses, occupations, bank account details, medical records and relationship details, details about people related to/impacting on health issues, Medicare numbers and the like.

Personal information is collected from our clients in the following ways:

• by providing it to us directly, including by using our website;
• by authorising third parties to provide it to us;
• by other parties providing it to us, usually voluntarily and with your prior consent. Where you have signed or given any necessary consent to us to obtain information from another, you acknowledge that you are aware of collection by us of that information pursuant to Privacy Principle 5 in the Act.

How is personal information received and held?

Personal information may be received and held either as a hard copy, paper, or a soft copy being electronic data. Whatever the form, the security of your personal information is taken very seriously. We secure hard copy documents carefully in and out of our office. We use cyber-security systems to protect soft copy documents. We never ask for bank details or other sensitive information by email. For particularly sensitive information, we will store it, if keeping it other than for short term (less than 3 months) use, on a hard drive not connected to the worldwide web.

Gillmartin Health will ensure that records kept:

• Are securely stored and where feasible de-identify the name of any medical practitioner or allied health practitioner and any patient whose circumstances form the basis for a discussion or record in a group discussion setting;
• Are not released to 3rd parties unless under compulsion of law, requirements of insurance policies or for the purposes of seeking advice on ethical/professional standards compliance issues, and if so, are disclosed on the basis that confidentiality will, so far as lawfully permitted, be maintained;
• where appropriate, with steps taken to ensure anonymity of individuals and their personal circumstances, including by pseudonymity in an endeavour to minimise risk if a privacy breach occurred and information was held which may affect the reputation or standing of a person;
• in relation to solicited personal information concerning payment methods or the like, use reputable third party payment platforms and processes to minimise damage if privacy concerning payment arrangements was breached

 

For what purpose is personal information collected, held, used and disclosed?

The purposes for which we collect, hold, use and disclose personal information are:

• to offer our services to our clients. In doing so we may disclose personal information to other people or entities involved in the provision of the service or with whom we must deal in obtaining payment, such as government departments and employers;
• To improve our services and contribute to professional learning, Gillmartin Health may take note of the reflective approaches shared by participants in Reflective Practice, Stat! With appropriate de-identification, insights into how medical, allied, or community health practitioners engage with the reflective questions may be used to inform future program development, training content, and broader service promotion. No identifiable personal, client, or organisational information will ever be disclosed.
• to comply with applicable laws. For example, mandatory disclosure laws arising under health legislation or codes of conduct applicable to Emily Gillmartin as a qualified Social Worker, may result in a need to notify government authorities concerning a practitioner or patient, including a patient of another entity. Gillmartin Health will exercise professional discretion reasonably in relation to such matters, and including on advice from professional associations, legal advisers or other authoritative sources of advice;
• to promote our business services, for example, providing de-identified positive reviews you provide of our services on our website or in direct marketing emails. In any marketing material, you would not be named/identifiable but if called upon by a regulator or Court/Court process to establish veracity of a review, we would provide them proof of your review;
• Unless compelled by law, we will never disclose personal information without the client’s knowledge and consent; and
• To administer the Gillmartin Health business, including to obtain, maintain and comply with professional indemnity and other insurance policies, to maintain necessary professional registrations and the like.

How can personal information be accessed or corrected?

Clients may access their personal information by requesting to do so in writing and to seek correction of what personal information we disclose to them, at any time. We exercise a discretion as to what information a client can see which has been generated by us as notes in a clinical or semi clinical setting concerning their personal circumstances. These notes are our property and may contain information or views it is unhelpful for a client to see in accordance with Privacy Principle 12.3. Clients attempting to access information we hold, personal to them will be formally identified before releasing or amending any personal information.

Is personal information disclosed outside of Australia?

Where necessary Gillmartin Health will disclose personal information to overseas recipients, though in the absence of servicing a client overseas or needing to deal with a payment platform overseas, it is considered unlikely any information would go to an overseas recipient. If information were to go overseas it would likely involve countries within the European Union, the United Kingdom, New Zealand, the United States or Canada.

Data or privacy breach - processes

If there is a breach of this privacy policy, either of the Act or the Australian Privacy Principles (APP), a complaint may be made by the client to Gillmartin Health in the first instance and to the Office of the Australian Privacy Commissioner.

 

What is an eligible data breach?

An eligible data breach, defined in s 26WE(2) of the Act, is when:

 

•  both of the following conditions are satisfied:
•  there is unauthorised access to, or unauthorised disclosure of, the information;
•  a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates; or

 

•  the information is lost in circumstances where:
•  unauthorised access to, or unauthorised disclosure of, the information is likely to occur; and
•  assuming that unauthorised access to, or unauthorised disclosure of, the information were to occur, a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates;…

 

If there is a suspicion of a breach

If we suspect that there has been an eligible data breach, a reasonable and expeditious assessment will be conducted within 10 days.

 

If we believe or have reasonable grounds to believe there has been a breach then a statement will be prepared setting out:

• the business’s details;
• a description of the breach;
• the kind or kinds of information concerned; and
• recommendations about the steps that we will take in response to it.

 

If practicable, we will advise the contents of the statement to each of the affected clients who may be at risk from the breach. If this is not practicable we will publish the statement on our website and take other reasonable steps to publicise its contents. Communications with individuals will be via their preferred communication method.

 

The statement will be submitted to the Privacy Commissioner. Note that notification requirements are waived if remedial action can be taken that results in a reasonable person concluding that the access or disclosure is not likely to result in serious harm to any of those individuals.

 

 

Consent to participation in the Gillmartin Health Reflective Practice, Stat! online program:

 

____________________________________________________________________________________________________

 

I confirm that I have read and understood the information regarding the terms and conditions and the privacy policy and I acknowledge the following:

 

☐ I confirm that I have read and understood the information provided above regarding the program terms, conditions, and privacy policy.

 

☐ I acknowledge that Reflective Practice, Stat! is an online reflective program and does not constitute therapy or psychological treatment or professional supervision.

 

☐ I agree to use the materials respectfully and in a manner consistent with the purpose of structured, ethical, and critical reflective practice.

 

 

Tick “I have read and agree to the terms and conditions of this page as follows”